Frequently asked questions
We ship across Europe and worldwide. Standard delivery takes 7-15 business days. Once shipped, you will receive a tracking number by email.
You have 14 days from delivery to request a return. The product must be unused and in its original packaging. Refunds are processed within 5-10 business days.
We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods. All transactions are SSL encrypted.
Contact us via our Contact page for any questions about your order.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Shipping Policy
Shipping Information
All orders are processed within 1-3 business days.
Belgium & Europe:
Standard shipping: 3-8 business days — €7.00 (Free over €49)
Express shipping: 1-2 business days — €11.00 (Free over €49)
United States:
Standard shipping: 15-30 business days — $8.99 (Free over $99)
Express shipping: 7-15 business days — $19.99 (Free over $99)
⚠️ Please note: All items ship directly from our suppliers in China. Delivery times may vary depending on customs processing.
We provide tracking numbers for all orders.
Thank you for your patience and understanding!
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"supports_subs":true,"supports_def_opts":false,"name":"shop_pay","wallet_params":{"shopId":105371107669,"merchantName":"EsKestate","personalized":true}},{"supports_subs":false,"supports_def_opts":false,"name":"paypal","wallet_params":{"shopId":105371107669,"countryCode":"BE","merchantName":"EsKestate","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":null,"requiresBillingAgreement":false,"merchantId":"9H6DHV5QCFESC","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=EUR\u0026locale=en_US\u0026client-id=AexZEtAxk09Ncgj6FSWFFyGKbxxAZ_LTyJ2DPdJWl1YUlecinmc5AfIaRF2qYjWlusWahlzz6SVkY5Ci\u0026merchant-id=9H6DHV5QCFESC\u0026intent=authorize"}}]" access-token="0957892b680ba9b1d5b184e728b91ead" buyer-country="BE" buyer-locale="en" buyer-currency="EUR" shop-id="105371107669" cart-id="64bea66949139bcc8338b88a3a3c24c4" enabled-flags="["a1d1f9a1"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> </div>